We strive on providing fast, efficient service from Stuart Westmoreland and therefore align with our chosen courier DPD Local.
They provide an excellent next working day service with a superior tracking system so you can monitor your parcel/s journey to you. If you need to make any changes along the way, this can also be done via the email/text that will be sent on delivery.
Please check our FAQ below for the most common questions.
How long does delivery take from placing an order?
Depending on the stock status of your item when you place the order, see below for the guidelines.
- Item in Stock – This will normally be delivered next working day if ordered before 12pm but please allow up to 2 workings days
- Item available – Please allow up to 5 working days but our sales team will inform you if it takes any longer.
- No Stock– We are waiting for stock to arrive, a member of our sales team will inform you of our earliest date.
Please note : Any telephone orders will be dispatched 3 working days after ordering due to extra security checks on payment.
Where do you deliver to?
We can only deliver to the UK Mainland only and unfortunately do NOT deliver to UK Offshore Islands or Northern Ireland.
How much is your delivery?
We offer FREE delivery on all our products, whether you order 1 or more. Unfortunately some certain Scottish postcodes do incur a charge on the following post codes.*
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-55, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
*These postcodes are on a 2 day service.
Who do you use for delivery?
Our main carriers are the DPD Group (DPD + Interlink Express) who give excellent next day delivery service with a hour time slot that will be sent via email/text on the morning of delivery.
Any orders that are Direct Delivery may be sent with another courier service but we should be able to provide tracking information when they dispatch the order.
What if I am not available for delivery?
If the order has not been sent out yet, we can delay dispatch until a day before you require the delivery. Unfortunately we cannot keep orders any longer than 14 days.
If the order has already been dispatched then DPD/Interlink Express give you a number of “in-flight” options which include the following
- Leave in a safe place at your property
- Leave with a neighbour
- Collect from a DPD pick up shop (shop names will be available to choose)
- Collect from a DPD/Interlink Express Depot
- Change delivery day
How are the items packed for delivery?
We send all our items out in original manufacturer boxes unless we feel more packaging is required to protect the item from transit damage.
Small items will be sent in separate DPD/Interlink bags.
My parcel has arrived but the box is damaged, what do I do?
In the unfortunate event that you receive your item and damage has occurred to the box then we always recommend to check the item first as the box is there to protect the item during transit.
We need you to check your item/s within 5 days for any damage and let us know as soon as possible so we can arrange for an exchange at no cost.
Any claims after this date could be rejected as you have accepted that the item has arrived in perfect working order.
I have received my parcel. Is there anything I should do?
When you have received your parcel and everything looks fine with the box/packaging we always advise you to check the contents thoroughly within 5 days from delivery. As some items may take damage without any obvious damage signs to the packaging.
If you find the item is damaged within the 5 days, please get in contact with our customer service team via Telephone 01664 502602 or Email so we can arrange a replacement. We will ask for photos before collection of the item.
Any damage claims after 5 days from delivery can be declined by Stuart Westmoreland as it will exceed the time frame for acceptance of goods.
Could anything go wrong?
In the event of stock or delivery issues we aim to inform you as soon as possible so you can make re-arrangements if needed.
During peak season, there could be delays on dispatch/deliveries due to the volume of parcels being sent. Again we will aim to inform you of these issues if they arise.
The delivery vehicles could also be effected by breakdown or adverse weather conditions but the tracking system should alert you if any of these issues should arise.