Melton Mowbray Tel. 01664 502602 Loughborough Tel. 01509 230465
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Delivery & Returns

Delivery and Returns

Stuart Westmoreland (Holdings) Ltd deliver all our products to selected UK locations within a 20 mile radius of our branches in Melton Mowbray and Loughborough. Where a customer resides outside of this postcode radius we recommend contacting the store on 01664 502600 or sales@stuartwestmoreland.co.uk to discuss the delivery options. On select products we offer nationwide delivery using DPD Local (Installation Service NOT Available). All prices quoted include UK VAT at 20% where applicable. We reserve the right to refuse orders.

Installation Services

Within our aim to provide the best service to our customers, alongside the help & advice we provide whilst deliberating your options, and our offer to deliver your item for free where possible, we are also pleased to offer a suite of installation options for any applicable products you may purchase from us.

Please note that all our installation services assume that we will be connecting to existing, adequate supplies, whether that be power & aerial for televisions, or power, water & waste for washing machines, for example.

Television

Standard installation – £30

• Unpacking of the television and attachment to included pedestal base.
• Tuning in of local Freeview channels and connecting to external devices eg. Sky set top box.
• Connection to suitable hard wired or Wi-Fi internet connections for Smart services (e.g. BBC iPlayer) if available.
• Basic demonstration detailing the on/off, programme selection and built-in guide functionality.
• Removal of packaging for recycling.

Blu-Ray Players & Recorders/Freeview Set Top Boxes

Standard installation – £30

• Unpacking of the unit.
• Connection to a television in direct vicinity, and tuning in of local Freeview channels.
• Connection to suitable hard wired or Wi-Fi internet connections for Smart services (e.g. BBC iPlayer) if available.
• Basic demonstration detailing the on/off, programme selection and built-in guide functionality.
• Removal of packaging for recycling.

Soundbar (non-Smart model)

Standard installation – £30

  • Unpacking of the unit.
  • Connection to a television in direct vicinity with applicable audio output.
  • Connection to included subwoofer (if applicable).
  • Basic demonstration detailing the on/off, volume control and input selection.
  • Removal of packaging for recycling.

Freestanding Appliance

Washing Machines & Washer Dryers

Standard installation – £25

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new machine to existing, adequate water and power supplies.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Dishwashers

Standard installation – £25

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new machine to existing, adequate water and power supplies.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Tumble Dryers

Standard installation – £25

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new machine to existing power supply and vent hose (if applicable).
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Electric Cooker

Standard installation – £65

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Gas or Dual Fuel Cooker

Standard installation – £120

• Unpacking of the unit.
• Disconnection of electrical supply if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Gas installation of your cooker will be performed by a third party Gas Safe engineer to your existing, adequate Gas Safe supply. If any additional work is required, charges will be communicated by the engineer prior to the installation . We will endeavour to meet this engineer at your home but in some circumstances the cooker maybe delivered first with the engineer to follow.

Electric Range Cooker

Standard installation – £120

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Gas or Dual Fuel Range Cooker

Standard installation – From £140

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Gas installation of your cooker will be performed by a third party Gas Safe engineer to your existing, adequate Gas Safe supply. If any additional work is required, charges will be communicated by the engineer prior to the installation . We will endeavour to meet this engineer at your home but in some circumstances the cooker maybe delivered first with the engineer to follow.

Undercounter Refrigeration

Standard installation – £25

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new unit to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Tall Refrigeration

Standard installation – £25

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new unit to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

American Side-By-Side Refrigeration

Standard installation – From £80

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new unit to existing, adequate power and water supply as required.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Built-In Appliance

Laundry

Standard installation – £100

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new machine to existing, adequate water and power supplies.
• Installation of furniture door to existing fittings.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Dishwashing

Standard installation – £50

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new machine to existing, adequate water and power supplies.
• Installation of furniture door to existing fittings.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Electric Oven

Standard installation – £65

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Gas Oven

Standard installation – £120

• Unpacking of the unit.
• Disconnection of electrical supply if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Gas installation of your cooker will be performed by a third party Gas Safe engineer to your existing, adequate Gas Safe supply. If any additional work is required, charges will be communicated by the engineer prior to the installation . We will endeavour to meet this engineer at your home but in some circumstances the cooker maybe delivered first with the engineer to follow.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Electric Hob

Standard installation – £75

• Unpacking of the unit.
• Disconnection of existing hob if necessary.
• Connection of new hob to existing, adequate power supply.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Gas Hob

Standard installation – From £140

• Unpacking of the unit.
• Disconnection of electrical supply if necessary.
• Connection of new cooker to existing, adequate power supply.
• Basic demonstration of product’s functionality.

Please Note: Gas installation of your cooker will be performed by a third party Gas Safe engineer to your existing, adequate Gas Safe supply. If any additional work is required, charges will be communicated by the engineer prior to the installation . We will endeavour to meet this engineer at your home but in some circumstances the cooker maybe delivered first with the engineer to follow.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Undercounter Refrigeration

Standard installation – £50

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new unit to existing, adequate power supply.
• Installation of furniture door to existing fittings.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Tall Refrigeration

Standard installation – £100

• Unpacking of the unit.
• Disconnection of existing machine if necessary.
• Connection of new unit to existing, adequate power supply.
• Installation of furniture door to existing fittings.
• Basic demonstration of product’s functionality.
• Removal of packaging for recycling.

Please Note: Our delivery engineers are NOT trained Plumbers or Carpenters, any modifications that may be required will be communicated. Once you have completed these modifications, we will then install your appliance on a return visit at no additional cost. 

Recycle your Old Appliance

We will recycle your old appliance for you when you purchase any appliance locally.

Our charge of £15 is for the transportation of you old appliance to be recycled.

Please Note: We will only recycle your old appliance providing it is fully complete. If your old appliance is missing any parts, shelves, trays or has major damage we will not be able to recycle your item.

Recycling In Store is Free.

Contact your local WEEE recycling centre if you require any help in disposing of your old appliance we are unable to take.

Recycling

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit www.recycle-more.co.uk and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination, harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

 

To find more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk.

Returns

Your Rights to Cancel

From June 13th 2014 under the European Directive on distance selling, incorporated into UK Law by The Consumer Contracts Regulations 2013, you as a customer have the right to cancel any order within 14 days from the day you receive it.

You must notify us by email or letter that you wish to cancel your order. Please see contact us tab for details.

  • Your right to cancel an order for goods starts from the moment you place your order and ends 14 days from the day you receive the goods.
  • This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
  • You must send the goods back to us at your own cost.
  • Please return to: Stuart Westmoreland (Holdings) Ltd, 14-18 Leicester Street, Melton Mowbray, Leics. LE13 0PP
  • The item must be returned in its original packaging. When you return the goods to us you must ensure you package the product well and include all the items you received in the original package. We recommend the parcel is insured to cover loss or damage in transit.
  • You may inspect the goods in a way that would be possible in store but may not use the goods in a way other than permitted in store. For example you can unpack, assemble and turn on the goods. Using the goods goes beyond what is necessary to ascertain the nature of the goods, and is not something the consumer would do in a shop.
  • You are liable for any diminished value of the goods for damage or wear and tear where the item has not just been checked but used.

We may be able to arrange to collect your item, provided we are operating this service in your local area. You will be charged our standard collection rate of £30 for this service. Please call us on 01664 502602 if you would like us to arrange a collection.

Your Rights to a Refund

If you cancel this contract, we will reimburse to you all payments received from you using the same means of payment as you used for the initial transaction.

We may make a deduction from the refund for loss in value of any goods supplied, if the goods have been used. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

We will make the reimbursement without undue delay, and not later than –

  • (a) 14 days after the day we receive back from you any goods supplied, or
  • (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods

This does not affect your statutory rights for Faulty Goods.

Faulty Goods

Returns process for Faulty Items (Up to 28 days)

To return your goods to us you first need to call the manufacturer’s helpline. This is to ensure the goods are actually faulty, as in over 80% of cases goods that are first thought to be faulty are experiencing initial setup errors. Often it’s because the instruction books are difficult to decipher or because the items are complicated to use that a fault is wrongly suspected. This call to the manufacturer can often resolve the issue and prevent unnecessary return, saving you time and the return costs should the product be found to be in full working order. If the manufacturer cannot resolve the problem, they may give you a returns reference number. In this instance please contact us and then complete our online return form providing details including the reference number. When you return the goods to us you must ensure you package the product well and include all the items you received in the original package.

We will arrange collection of your product and specify a date for collection, however as we are unable to specify times this will require someone to be present when the courier arrives to sign for the collection. We will only arrange one collection, therefore if you miss the courier you will be required to return the product to us at your own expense. Proof of postage is not proof of delivery, and you are strongly advised to send your parcel by courier with sufficient insurance to cover the value of the goods in this instance.

All goods are tested on return to verify the item is faulty, and always before a replacement or refund is processed. Any goods proven to be non-defective will be returned to you, and you will charged an inspection fee plus any return delivery costs.

REPAIR PROCESS (AFTER 28 DAYS)

If your product develops a fault within the supplied warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange for an engineer to visit, or arrange collection of the product for repair. It may take up to 28 days to return your repaired item to you depending on the nature of the problem.

Whilst we are more than happy to return faulty items on your behalf when authorised, this can ultimately increase the overall repair time. For this reason we recommend you return any faulty products directly to the manufacturer.

Please note that your standard warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded.

These terms do not affect your statutory rights.